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On Aleta Room  | Web Oficial | Matalascañas

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Useful information [COVID-19]

MEASURES FOR OUR STAFF AND FACILITIES:

• DISINFECTION OF ALL ONHOTELS GROUP HOTELS. Carried out by an external health company, obtaining an international health certificate. (Disinfection company).
• Team training in POSI procedures (Prevention of Spread of Infections) with practical exercises.
• Use of PPE for all personnel in our establishments.
• Creation of a crisis management team, for decision-making in the different actions that may occur.
• Carrying out tests to all our personnel and taking daily temperature.

MEASURES FOR THE ARRIVAL OF THE CLIENT:

Assembly of the CONCIERGE OFFICE at the entrance of the hotel, with a portable counter, attended by BUTTONS / RECEPTIONIST where he performs the following tasks:
• Control of passenger entry.
• It will be compulsory to take clients temperature upon arrival at the hotel.
• Delivery of mask / gloves kit (in case they did not come with its corresponding protection).
• Regulation of customer entry to check-in at the reception (respecting the security gap between them).
• Online check-in.
• Carpet at the entrance to disinfect footwear.
• Reduction from 5 reception service posts to 3 posts. Each one with a screen and a separation between them of 1.5 meters.
• Separation marks on the floor during waiting at check-in.
• All information (without paper support) on TV and in the room.
• Pool / beach towel and personal hygiene towels in the room. Always delivered sealed.
• Hydroalcoholic gel dispensers. They will be located in all the hospitality points (restaurants, bars, shops, hairdressers, hotel entrance, reception and at the accesses to the elevators).
• Ozone machines, both for rooms and for noble areas.
• The room key (RFID bracelet) will be delivered, disinfected and in sealed bags, providing security to the client.

Cleaning and disinfection in common areas and rooms:
• Use of 1000 ppm chlorine or other chemicals such as Virkon.
• Specific clothing, scouring pads, sponges and bags will be used, identified / color-coded to avoid cross contamination.
• For furniture with soft surfaces, such as sofas or mattresses, we will use other cleaning procedures such as steam cleaning.
• We will increase the frequency of cleaning and disinfection.

We will do deep cleaning at night in the following areas:
o Reception / Offices
o Bars / Restaurants
o Disco
o Stairs / Corridors / public restrooms
o Lifts
o Pool / Gym / Spa Areas
o While these tasks are carried out, we will cordon off the relevant areas with cones, signs or other means, to prevent access by people

• A Cleaning and disinfection Control Part will be processed. It will be visible on the doors of the offices of each floor. And common areas (managed by our Gobernanta / subgobernanta).
• Ozone machines will be used prior to entry to cleaning each room (10 minutes of use). After this time, the clothes are removed and cleaned.

SALUTARE Buffet Restaurant:
• Maximum hygiene: clean uniform, gloves, masks, hats ...
• Pastries, bread, cutlery, tongs etc. All wrapped up.
• Individualities of everything.
• Plates and cups and cutlery on the table.
• Everything in Show Cooking and with partitions (all hot in show cooking area and annex).
• Cold handling of the client in tray will not be allowed. Our buffetier will serve the food.
• Table separation (1 meter)
• Cleaning of tables and chairs each time a client vacates it so that the next one can sit down.
• More Gel points will be available in the living room and kitchen.
• Staff serving drinks / food.

SUPPLIER PROTOCOL
• Suppliers accredited by an entity that certifies special hygiene in its products and processes.
• Sanitary registry of all merchandise that enters the hotel.
• We will promote collaboration with local suppliers.
• Disinfection of the product once you enter the hotel.

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